Prepare for the Delta Virtual Job Tryout (VJT)- Questions, Answers & the Flight Attendant Hiring Process

Yedidya, Aviation Industry Assessments Expert at JobTestPrep.

Have a question? Contact me at: ask_the_team@jobtestprep.com

What is the Delta Virtual Job Tryout Assessment?

The Delta Virtual Job Tryout is the second and most difficult assessment flight attendant candidates must pass as part of the hiring process. The VJT is a six-stage test assessing candidates' ability to handle realistic flight attendant-related scenarios and choose the correct course of action while being empathic and service-oriented, essential for flight attendants.

The Delta Virtual Job Tryout is sent to candidates after passing the first Delta Assessment taken via TalentBank. You'll have 14 days to complete the Delta flight attendant assessment once the link is sent. The test is not recorded. 

Here are the questions you can expect on the Delta Flight Attendant Assessment:

Delta Virtual Job Tryout Questions & Answers

As mentioned, there are six sections in the Virtual Job Tryout assessment, each containing different questions: 

This part of the VJT includes 7 questions that place you in flight-related scenarios and dilemmas flight attendants may face. You will be asked to choose your most and least likely response from a list of 4 options. These tests will evaluate your capacity to exercise adaptable and sound judgment.

How to Answer Delta Test Questions about Work Challenges?

Work challenges questions present several challenges- you don't only have to recognize the best response but also analyze each response to decide which is the worst one. In the example above are two main dimensions you should assess when answering: 

1. Does the response solve the problem? 
2. Is the response in line with a customer-centric, service-oriented approach?

Delta Airlines' VJT assesses important qualities for flight attendants. To understand the expected reactions, it's essential to recognize the qualities being examined and how flight attendants should behave in relation to them. Our Delta VJT Preparation Pack includes a practice test with feedback and guidance to help you learn the correct response for any question. 

 This section requires making logistical decisions a flight attendant is typically required to make. You will be provided with several resources to make the right decision:

• An onboard manual, including information about health, exits, bathrooms, the guest experience, and baggage.
• Airplane information, including the number of snacks, drinks, headphones, blankets, etc. available
• Airplane seat plan, including the number of passengers on board and how they are seated.

You must use these resources to help passengers wishing to switch seats, distribute food/beverages correctly, and more.

This sections also requires making decisions in specific senarios, only here you would have to rely on verious resources, manuvering between 3 seperate files to find the relevant information. This makes answering the questions much more complex.  Our tailored Delta VJT practice test is designed to accuratly simulate this part among else, providing the same resources and possible related questions.

This test measures your ability to show empathy by detecting emotions. You will be required to listen to recordings of passengers and identify which emotion they portray.

💡 You should try and remember these passengers for section 5, which will test your memory of them. You are allowed to take notes, so it is highly recommended to write down the customer names, needs, and voice tone, as you will be asked about this further ahead. 

Recognizing emotions accuratly is the key to succeding in this part, but at the same time you want to make sure you listen and remember details about what passangers are saying. To practice this ability questions in the same format as the actual Delta VJT are available in our complete Delta VJT Preparation Pack. 

This section includes questions about your aspirations and experiences. For example:

• How long do you see yourself working at Delta?
• What can you offer that other would-be flight attendants cannot?
• How would others rate your drive to become a top performer?

Like in other behavioral questions, Delta is looking for answers that align with the qualities they expect flight attendants to demonstrate. So, to improve your chances of passing you need to understand what Delta expects and which qualities are important in potential flight attendants.

This section measures your ability to remember the needs of passengers by asking you about those you listened to earlier in section 3.

You will be given a small hint to help you recall specific passengers and will need to recall the contents of their requests and questions, as well as their voice tone. 

To make sure you can recall any details you'll be asked about, it is highly recommended to practice taking notes of recordings and answering related questions. This practice is accessible in our Delta VJT Preparation Pack and will help you increase the number of recall questions you can answer correctly.

For this final section, you will be shown pairs of statements and be asked to choose which of the statements is more like you.

These statements are always contrasted ("Sometimes coworkers frustrate me"/"I am never frustrated with my coworkers"), and are meant to see what type of person you are, and if you are trustworthy. 

Similarly to part 4, Delta is assessing your qualities and characteristics to identify whether they align with those of the "ideal" flight attendant. To make sure your answers align with Delta's expectations, a complete practice test with feedback and guidance is available in our Delta VJT Preparation Pack.

Getting Delta VJT Results

You can expect to hear back from Delta within a few days of completing the assessment. In the next stage, you will take a Delta Live Online Interview through Hirevue Live.

How to Pass Delta Flight Attendant Assessment

Delta's flight attendant virtual job tryout questions are different in their format, but they all have one thing in common- they assess your ability to demonstrate specific characteristics and values Delta is looking for in flight attendants.

Here's a general description of Delta's ideal cabin crew candidate profile and the main values, used to determine correct answers to the Delta Virtual Job Tryout questions:

Our brand new Delta VJT Preparation Pack was designed to show you how to express these values on the exam and help implement them and answer all test sections correctly. To do so, we have included:

• Exact simulations of each VJT section, mirroring the exact test format.
• Answers and elaborated feedback based on the qualities and values Delta is looking for.
• Study Guides for answering "Tell us your story" and "Describe your approach" questions. 

Other Stages in the Delta Flight Attendant Hiring Process

The Delta flight attendant hiring process consists of the following steps:

• Application 
• Delta Talent Assessment (TalentBank)
• Virtual Job Tryout
• Phone/video interview
• Interview
• Drug test/background check

The first step for candidates wishing to become flight attendants at Delta Airlines, as with almost every hiring process, is filling out an application for the Delta flight attendant positions. You can find any flight attendant position available on the official Delta page.

Before applying, make sure that you fulfill the minimum requirements for the job:

• Able to work in the US.
• At least 21 years old
• High school diploma/GED
• Fluent in English
• Able to acquire/have a passport & documents to freely enter and exit Delta flight areas.
• Able to pass a drug test and comprehensive background check
• Physically able to handle the duties and conditions of flight attendance
• Note that you may also be required to receive a COVID vaccine

The next stage after you apply is the Delta Talent Assessment (TalentBank)- Delta's method of assessing your strongest talents for the role.

This first test in the flight attendant hiring process is like a personality test mixed with a situational judgment test for the Delta flight attendant job applicant.

You will be asked 75 questions regarding your personality, habits, responses to possible scenarios, and similar subjects. Some of these questions will be phrased as statements, which you will need to rank your opinion towards (from "Strongly Agree" to "Strongly Disagree"), while some are much more open-ended, like this one:

To answer these questions, you should keep in mind the qualities and values Delta is looking for in potential flight attendants.

💡 Tip- The last few questions on this test will ask you specifically about the experience of answering it itself. You will be asked if you answered honestly- and should very clearly indicate that you did!

After completing this test, you will receive a "Talent Card"- a report showcasing the strongest talents for the role. If you are found suitable, the next stage will be the Delta Virtual Job Tryout.

Delta Airlines has a multi-step interview process, starting with a video HireVue interview, followed by an in-person interview. It is essential to prepare for your interviews as this is your chance to make an impression and emphasize your strengths.

1. HireVue Delta Interview Questions

The video interview is set up so that you receive the interview questions via email, but instead of talking and interacting with a person, you record your interview answers on the computer and then submit them to the recruiter.

If you pass the phone and/or computer interview successfully, you are then invited to schedule a face-to-face meeting. You may encounter a one-on-one face-to-face interview, a panel interview, or a group interview.

2. Delta Face-to-Face Interview Questions (F2F)

The group interview can be a bit unusual as there can be 30–50 other candidates at the same venue as you. This is because Delta splits the candidates into groups that rotate between three stations: informative presentation, interview in front of two or more panel members, and team exercises. Once this is completed, everyone watches an informative Delta tutorial video.

Delta highly encourages its interviewees to answer interview questions using the STAR method, to ensure they respond deliberately and effectively.

Here are some helpful tips for preparing for the F2F interview: 

If you pass the interview(s), then the next step is waiting to hear back from Delta regarding a potential job offer. Don’t be surprised if it takes time to hear back from them.

Best of Luck! 

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